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Customer Satisfaction Survey
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Steps
1.
Step One
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2.
Please help us improve your experience with the NCC Department of Land Use.
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Step One
Are you a first-time visitor?
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Please choose:
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Contractor
Homeowner
Business Interest
Why are you working with us?
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Code Enforcement / Complaint
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Engineering
FOIA
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Permit / Inspection
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Property Assessment / Exemption
Other
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Please help us improve your experience with the NCC Department of Land Use.
How would you rate our overall courtesy and willingness to help you?
1 (poor)
2
3 (average)
4
5 (excellent)
What was your sense of our professional knowledge and skills?
1 (poor)
2
3 (average)
4
5 (excellent)
Please assess the overall quality of your interaction with Land Use.
1 (poor)
2
3 (average)
4
5 (excellent)
Please evaluate the quality of our communication.
Were instructions clear and easy to understand?
1 (poor)
2
3 (average)
4
5 (excellent)
How many people did you work with while conducting your business?
Please answer with numbers only.
How would you rate the amount of time you spent on your issue / concern?
Less time than you expected
About what you expected
More time than you expected
Please offer an idea for how we could improve our service to you:
If you would like to acknowledge an employee or employees whom you feel have provided excellent customer service, please list their name(s):
If you would like to have us follow up on the information you provided in this survey, please list your contact information:
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