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Customer Satisfaction Survey

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Steps

1. Step One This section is complete This section is incomplete
2. Please help us improve your experience with the NCC Department of Land Use. This section is complete This section is incomplete

Step One

Are you a first-time visitor?*
1. Yes
2. No
Please choose:*
1. Contractor
2. Homeowner
3. Business Interest
Why are you working with us?*
1. Code Enforcement / Complaint
2. Contractor Registration
3. Engineering
4. FOIA
5. Mapping
6. Permit / Inspection
7. Planning / Zoning
8. Property Assessment / Exemption
9. Other
If other, please specify:
Continue

Please help us improve your experience with the NCC Department of Land Use.

How would you rate our overall courtesy and willingness to help you?
1. 1 (poor)
2. 2
3. 3 (average)
4. 4
5. 5 (excellent)
What was your sense of our professional knowledge and skills?
1. 1 (poor)
2. 2
3. 3 (average)
4. 4
5. 5 (excellent)
Please assess the overall quality of your interaction with Land Use.
1. 1 (poor)
2. 2
3. 3 (average)
4. 4
5. 5 (excellent)
Please evaluate the quality of our communication.
Were instructions clear and easy to understand?
1. 1 (poor)
2. 2
3. 3 (average)
4. 4
5. 5 (excellent)
How many people did you work with while conducting your business?
Please answer with numbers only.
How would you rate the amount of time you spent on your issue / concern?
1. Less time than you expected
2. About what you expected
3. More time than you expected
Please offer an idea for how we could improve our service to you:
If you would like to acknowledge an employee or employees whom you feel have provided excellent customer service, please list their name(s):
If you would like to have us follow up on the information you provided in this survey, please list your contact information: